Our Technology and Data team is all about creating, testing, and maintaining technology platforms, products, and services. We make sure systems run smoothly, perform well, and are always getting bette...
Our Technology and Data team is all about creating, testing, and maintaining technology platforms, products, and services. We make sure systems run smoothly, perform well, and are always getting better to keep up with changing business needs.
As the Business Change Manager, you will manage IT Business Change initiatives in the Hotels and Restaurants technology tower. You will support the development and delivery of the change management approach for our Ops task management solution (Whitbread’s Co Pilot) and other applicable technology changes across the H&R tower. You will work alongside the Senior Business Change Manager to evolve change methodologies to support a Product/Tower way of working across Whitbread.
Role: Business Change Manager
Salary: Up to £75,000pa
Contract Type: Full-Time and Permanent
Location: Field Based – National
Why You’ll Love It Here
- Car or Car Allowance
- Bonus of up to 30%
- Healthcare: Individual & Family BUPA healthcare
- 10% matched pension
- Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/
What you’ll be doing:
- You’ll be responsible for the execution of detailed and complex Change Plan with a key focus on quality comms, engagement and training materials and deliver Change into the organisation through advisory and application of best practices in change management
- Effectively identify and manage senior stakeholders in the interests of business change delivery as well as communicating progress on programmes / projects proactively and work with the respective functions and subject matter experts to deliver programme change in a joined-up manner with the wider business
- You’ll define and manage appropriate governance, controls and reporting and work collaboratively and support Project and Programme Managers, communicating progress to senior stakeholders and peers.
- Present business change initiatives / plans to the appropriate stakeholders and boards as required for steer, approval, costs and benefits and support and co-ordinate the definition through collaboration within the business including working and engaging with third parties internal / external to deliver project objectives
What you’ll need:
- In-depth understanding of Business Change Methodology and lifecycle. Extensive experience in applying change management frameworks
- Extensive experience in managing complex stakeholder groups across a project lifecycle and influence at a senior level
- Demonstrated experience of managing and leading complex Business Change workstreams across technology enabled change programmes. Experience of leading & implementing Impact Assessments, Business Change Strategies, Communications planning and Business Readiness plans.
- Full, Clean UK Driving Licence
Join our Business Change Team
Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 93860-4492
Advertised: 15 Aug 2025
