We’re responsible for over 2,000 hotels, restaurants and coffee shops in the UK and at least another 1,000 Costa stores around the world. Their success depends on the passion and commitment of our teams. Discover more below about what they do and how you could be a part of a place where everyone goes the extra mile.
We have a range of offices across the UK and internationally. Our regional teams and Support Centre colleagues often use our business-wide sites as working hubs – places to meet and work from.
Houghton Hall Business Park
Christopher Martin Road
When we talk about our people, we don’t just mean the ones in our restaurants, coffee shops and hotels. The 1000 talented, passionate professionals at our Support Centre are just as important in providing exceptional experiences for our customers. Our vision is to grow legendary brands by building a strong Customer Heartbeat and constantly innovating to stay ahead. It’s our winning teams that make everyday experiences special for our customers so they come back time and again, driving profitable growth. Our Force for Good programme makes us a force for good in our communities. The Whitbread Way Forward describes the way we run our business to take us from ‘success to legend’.
Our Support Centre – the name we’ve given to our head office – brings just as much passion and personality to our brand, along with all the help and support our hotels and people need to thrive.
With 60,000 hotel rooms in the UK and plans to expand into new markets across the world, ours is an ambitious and fast-moving business. This, coupled with new ventures like our concept hotel brand, hub by Premier Inn, means there’s never been a more exciting time to join our Finance team.
Bring your skills and talent to our Support Centre in Dunstable, Bedfordshire, and whether you’re taking care of budget and forecast or developing and supporting our commercial performance, you’ll find your career grows as fast as we do.
With over 700 hotels in the UK and beyond, and plans to expand into new markets across the world, ours is a diverse and increasingly international portfolio. And it’s one that’s growing all the time. Joining one of four key teams, you’ll play a vital role in ensuring the smooth-running and continued success of all our sites.
Whether you’re out in the field with our Acquisitions team growing a pipeline of suitable sites. Building and maintaining them to our high standards in our Construction team. Working with suppliers to provide the best possible products for our hotels as part of our Procurement team. Or keeping our sites fully stocked as a valued member of our Logistics team. Wherever you join us, your career will move just as fast as we do.
As the UK’s leading hotel brand, we’re proud of our enviable reputation and our success. But it’s the future of our brand that excites us most. Join our talented Marketing team at our Support Centre in Dunstable, Bedfordshire, and you’ll help to keep our brand identity alive inside and outside our hotels, and a strong presence in the market too.
From designing and producing branded materials in house to supporting our Creative and Media agency partners externally, you’ll have a real impact on our Marketing strategy, all as part of a team that’s as full of ideas and creativity as it is of fun.
With ambitions to reach 85,000 rooms by 2020 and plans to expand even further across the world, our goals for the future are as exciting as they are ambitious. Join us as part of our multi-talented Strategy team, and it will be you helping us to achieve them.
Here, you’ll use your strong analytical eye to identify any barriers to our business’s ability to hit our targets, and deliver the strategies that’ll ensure our continued success too. It’s a fast-paced and challenging area. But if you’ve got the drive and attitude we’re looking for, you wouldn’t have it any other way.
It’s not just our guests that we want to keep smiling. It’s our people too. They’ve made us what we are today; the UKs leading hotel brand. Join us as a dynamic member of our HR team, and it will be you ensuring we have the right people and development opportunities in place to help us achieve our ambitions tomorrow.
Whether based at our Support Centre or working with Operations out in the field, our HR teams cover all aspects of the HR life cycle, from Talent & Development and Learning & Skills to Resourcing, Employee Relations and Rewards. But wherever you join us, you’ll have a real impact on the continued development not just of our people, but our business too.
We may be known for being the UK’s leading hotel brand. But we’re increasingly building a reputation for our fresh ideas and use of technology too. Join our dedicated in house Digital team in Euston, and you’ll work alongside hugely talented Creatives, UX Designers, Copywriters, Analysts and Planners as you come up with ever more innovative ways to promote both Premier Inn and our new concept brand, Hub by Premier Inn.
From designing, developing and launching new platforms and real-world technologies to delivering award-worthy integrated campaigns, you’ll make a real impact as you give our brands the advantage across all digital channels.
We put our customers at the heart of all we do. And nowhere is this truer than in our dedicated Contact Centre. Join this team of likeminded, lively and energetic people, and you’ll use your passion and personality to deliver exceptional levels of customer service.
From managing guest bookings to answering queries, and everything in between, you’ll be vital in making our guests feel brilliant. In return, we’ll ensure you have all you need to build a fulfilling career – all in an environment that’s fun, fast-paced and exciting.
We have all of the support functions you would expect from a leading company – plus a few others that you may not expect. Whether you’re working on the production of our Mocha Italia, finding the best locations for new Premier Inns or developing the menu for our Beefeater restaurants, there is a huge range of exciting career opportunities waiting for you.