In this role you’ll provide a comprehensive focused support to Premier Inn hotels which ensures excellence and standards are at the core of our operational delivery.Role: ...
In this role you’ll provide a comprehensive focused support to Premier Inn hotels which ensures excellence and standards are at the core of our operational delivery.
Role: Divisional Service Delivery Manager
Contract Type: Full-Time Secondment until 11th December 2026
(12 month contract)
Location: Central Division - Birmingham & West Midlands, South Wales & Bristol, East Midlands & Yorkshire, Ireland, Gloucestershire & Oxfordshire, Staffs & Derbyshire & East Anglia
Why You’ll Love It Here
- Private healthcare
- Up to 10% matched pension
- Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
- Annual Incentive of up to 15% Bonus
Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/
What you’ll be doing:
- You will ensure the efficient and effective provision of Housekeeping in Premier Inn / Hub sites including -
- Influencing the Housekeeping labour management via tools such as Genie and Laundry flex model via the TLG · Support Demand forecasting as required
- Provide relevant and actionable insight via regional support to enable quartile performance management, helping our teams to improve operational and commercial efficiency.
- Provide ‘visible’ regional and divisional support for our OD, ROM and HM teams; share best practice, support development via coaching in underperforming sites. This includes on call support across the working week
- Be the HK ‘expert’ for our Ops leadership teams providing high levels of service.
- To provide a comprehensive focused support to Premier Inn hotels which ensures excellence and standards are at the core of our operational delivery.
What new
- To provide a comprehensive focused support to Premier Inn hotels which ensures excellence and standards are at the core of our operational delivery
- Provide ‘visible’ regional and divisional support for our OD, ROM and HM teams; share best practice, support development via coaching in underperforming sites.
- Be the HK ‘expert’ for our Ops leadership teams providing high levels of service.
- Be on hand to provide remote support on in site support to keep our hotels trading and delivering
- Provide labour efficiency support to deliver HK model
- Manage ops supply relationships with laundry suppliers/factories
- Monthly and Quarterly reviews with laundry Service teams and laundry GM’s - regular reviews of individual factory performances including rejects, short deliveries, ragging, replenishment, punctuality and associated action plans
- Drive continuous improvement plans with suppliers, Support Centre and Operations
- Managing supply relationships with relevant suppliers, factories and partners across the UK.
- Manage reporting for each regional supplier / partner and agree action plans to correct performance issues
- Drive continuous improvement plans with suppliers, partners, Support Centre and Operations
- Work closely with Procurement team to ensure all contractual terms and conditions are adhered to by suppliers and partners
- Manage the 3rd party supply chain for all new Premier Inn hotels & future pipeline
- Ensure Housekeeping Standard Visits completed across the Division in relevant areas and support bottom performing site
- Drive continuous improvement plans
- Work closely with the ODs, ROM’s & Brand Standards team to support delivery
- Work collaboratively with internal stakeholders to drive two-way communication and feedback regarding standards, suppliers and products
- Hold regular listening sessions with HK team members and HHK
- Work with All Ears team and Our Voice reps to address / answer Housekeeping specific feedback and or concerns
- Be the operational expert for training updates in Housekeeping supported by two-way comms/feedback
What we need
- Thorough understanding of Premier Inn operations
- Transport planning and logistics skills
- Strong understanding of Service Recovery Methods in Customer Services
- Able to coach & influence team members on the correct management of laundry, consumables
- Excellent communication skills and ability to extract relevant information for decision making
- Analytical capability to interpret supplier and brand performance – ability to translate data into ‘the story’ and to share best practice.
- Influencing skills to ROM and OD level – flexible in style to suit audience Excel and Word proficient Excellent team player; highly collaborative style Self motivated, enthusiastic and adaptable
- Full Clean Driving Licence
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 127572-4492
Advertised: 10 Dec 2025
Application closed: 12 Dec 2025
