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Customer service advisor

Contract type: Permanent

Salary: 23,625

Location: Dunstable

Contact centre based, Full time in the office, Permanent role

Customer Complaints Advisor – Dunstable

Join Premier Inn's dynamic team in Dunstable as a Customer Complaints Advisor and elevate your customer service career at our Contact Centre. As a vital part of the dream team, you will provide professional support, swiftly resolving guest complaints to the highest standard. It's time to leverage your retail and customer service experience to step up.

PAY RATE: Based on a 37.5 hour week Tier 1 - £23,625pa (starting salary)

Tier 2 - £26,250pa (on completion of addition telephone training)

CONTRACT TYPE: Permanent – we don’t do zero hours contracts!

SHIFTS: Monday-Friday 9-5, get your weekends back!

LOCATION: Chiswell Court Contact Centre, Houghton Hall Business Park, Porz Avenue, Houghton Regis, LU5 5FT.

Why you will love it here:

  • Skills enhancement: Our professional 4 week training programme gets you set up for success before you start.
  • Work/life balance: Get the structure you need for life outside of work with regular hours.
  • Career development: Enjoy progression across our business with longer term career paths available to you in different functions.
  • Enjoy daily perks: Free car parking on site, pension scheme, canteen with free tea and coffee and subsidised breakfast and lunch and, of course, our exclusive employee discount.

What you will do:

Alongside our team of Customer Complaints Advisors in Dunstable you will be working together to answer calls and emails through multiple different internal systems. Your calm, engaging and confident manner will help our guests to rest easy knowing they’re in good hands. You will strive to ensure all enquiries and complaints are resolved to the satisfaction of our guests.

At the UK’s No 1 hotel brand, there are no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.


What you will need:           

  • Fully computer illiterate
  • Professional telephone manner
  • Working under pressure
  • Multitask
  • Self motivated
  • Target driven
  • Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally.
  • Complaint handling experience
  • Resilience
  • Excellent organisational skills and attention to detail



We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 829514-1629
Advertised: 02 Apr 2024

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