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UK Ops Manager – F&B Systems

Contract type: Secondment

Category: Project / Change Management

Location: Various

As the UK Ops Manager – F&B Systems, you will have the opportunity of working on an amazing pilot Simphony (tills) project. You will be the voice and eyes for Operations and will work closely with the...

Role: UK Ops Manager – F&B Systems 

Function: Change Delivery/IT 

Location: Fieldbase, with requirement of coming to WBC office at least 2 days per week 

Employment Type:  Full-time and 6-month secondment 

Grade: A15 

As the UK Ops Manager – F&B Systems, you will have the opportunity of working on an amazing pilot Simphony (tills) project. You will be the voice and eyes for Operations and will work closely with the IT & Change project team to provide Ops SME knowledge within the F&B space for the F&B system.  

Attending meetings and workshops and providing end-to-end support in all phases of functional testing, standing up solutions and working with the Change Team to bring to life, design, build, defining standard operating procedures and validating the new F&B Simphony till system.   

Who we are looking for: 

  • Operational expert for F&B 

  • Expert knowledge of end-to-end processes and how they connect with other functional F&B business processes 

  • Understanding of the current F&B systems setup/usage in functional area 

  • Excellent attention to detail and communication skills with all levels of stakeholders 

  • Good influencing skills 

  • Highly organised and able to work within a fast-paced and pressured environment  

What you’ll be doing: 

  • Provide Whitbread policy and process input for functional specialism into solution design 

  • Input into Design Workshops working through all processes, providing relevant challenge and being a point of escalation during the sessions 

  • Sign off design and configuration in provided workbooks – workbooks created as a result of design workshops, and obtain additional approvals as necessary 

  • Own the process during implementation, be a point of contact and a champion for the process and managing stakeholders as required 

  • Provide end-to-end support for test phases, UAT  

  • Responsible for the development of test scenarios and scoping out test cases 

  • Produce impact assessment and recommendations on target operating model for F&B 

  • Provide support to the business change team in developing training materials for processes and behavioural change 

  • Own the communication updates for UK Operations, keeping the wider team updated on the progress of the Programme and feeding in key stage gate updates throughout the life cycle of the Programme 



We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

Job ref: 807350-2028
Advertised: 24 May 2023
Application closed: 07 Jun 2023

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