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Platform Services Engineer (Outlets)

Contract type: Permanent

Category: Technology

Location: Dunstable

Working with the market leading platform teams you will be the driver behind the support of outlet infrastructure.

We are world's leading budget hotel chain – and the BIGGEST in the UK, growing rapidly in Germany, and expanding in Ireland and the Middle East.


Role: Platform Engineer (Outlets)

Grade: B17

Location: Dunstable, Bedfordshire.


About The Role

You will play a vital part in ensuring that all underlying Platforms are performing and available in line with business requirements for Whitbread outlets.

Due to the fast-paced growth of our business we are looking to grow our Outlets Technology team!


Inside The Role

  • Manage the configuration and life cycle management of our outlet infrastructure, ensuring that the systems remain complaint and adhere to our security policies and standards
  • Maintain the Platform Services ticket queues.
  • Manage third party Vendors.
  • Provide 3rd line support to major incidents


We’re Open to You

  • Exposure and experience with SCCM and EUC build processes, including application / OS lifecycle management and security patching
  • Strong communication skills with experience working closely with technical staff, business stakeholders and senior management/executives.
  • Experience with Incident Management and escalation processes.


We’re 1,200 hotels and restaurants in the UK, Germany, and the UAE, but we’re more than that. We’re the 35,000 people supporting our brands every day. The ones sourcing the nation’s favourite breakfast, plating up family favourites, and the great night’s sleep guaranteed people. We’re also always preparing for new openings, looking ahead and revamping our online presence. We do it for our guests, and it’s the details that keep them returning time and time again. We could be at the end of their road, their trusty choice for business trips, or we could be the place they associate with big celebrations up and down the country. We’re a constant in a changing world, and we’d love you to join us. Bring your energy, ideas and sense of fun, we’re waiting and so are our brands.


In Return, We Will Offer You

  • Up to 30% Bonus
  • An optional contributory pension matched up to 10%
  • Family BUPA healthcare
  • Up to 60% discount on Premier Inn stays and a regular 25% discount in our Restaurant brands
  • 25 Days holiday (with the option to purchase more)


We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

Job ref: 807146-2028
Advertised: 22 May 2023

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The first ZIP will be opening in Cardiff March 2019, with more coming soon. Keep your eyes peeled for a ZIP near you.