Returning User Login

Service Operations Analyst

Contract type: Permanent

Category: Technology

Location: Dunstable

This is a vital role in our Service Ops team - we are looking for someone with a passion for data and reporting.

Service Operations Analyst

 

Location: Dunstable (2 days a week). 

 

Salary: £35k - £39k + up to 10% bonus + Healthcare

 

The Service Operations Analyst is a key role within the Service Operations function to support the day-to-day running and governance of the wider IT service processes and reporting. The goal is to drive top line sales through an effective pricing strategy, whilst leading the menu management process to ensure we have the right range of great tasting food that our guests will love.

 What you’ll be doing:

 

  • Influence and improve guidelines, processes, and behaviours to mature processes and controls. Support management and improvement of central/repositories & process (e.g., service lifecycle via the Service Catalogue).
  • Work with Service Management, Service Operations and Suppliers to implement service improvements and minimise functional issues and disruptions.
  • Manage suppliers in the provision of the service/changes.
  • Finances: working within IT Service Operations, supporting the raising of, and managing POs, improving, and simplifying approach. Provide a central view to support planning and efficiency targets with knowledge of services/costs across the service portfolio.
  • Reporting: supporting current reporting, developing, and improving and checking quality of inputs/outputs to various stakeholders & audiences (e.g., Exec forums, IT Leadership meetings etc). Working to improve insight and reporting across all services.

 

 What you’ll need:

  • Good understanding of common Service reporting & controls requirements.
  • ServiceNow experience (Nice to have)
  • Demonstrable, working knowledge of ITIL Service processes and Supplier Management frameworks.
  • Strong written/reporting communication skills with a proven ability to create valuable outputs for both Business and IT stakeholders.
  • Good interpersonal and influencing skills to improve processes with internal teams and suppliers.
  • Strong analytical, data processing and problem-solving skills.

 

In Return, We Will Offer You:

  • An annual Whitbread Performance incentive worth up to 10% of base salary
  • An optional contributory pension matched up to 10%
  • BUPA healthcare
  • Up to 60% discount on Premier Inn stays and a regular 25% discount in our Restaurant brands
  • Access to Whitbread’s Save As You Earn scheme, with a fantastic 20% discount on Whitbread shares
  • Recognition for service anniversaries, starting from 1 year
  • Access to a range of discounts from everyday brands
  • Charity donations through our Give and Match and Raise and Match schemes
  • A collaborative work culture that focuses on enabling your success and continuing your personal development
  • Hybrid working and a genuine flexible working policy

 

#LI-AT1

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

Job ref: 806579-1629
Advertised: 16 May 2023

You might also be interested in

Programme Manager (HRIS)

Location: Dunstable
Categories: Support Centre: Technology, Support Centre: Project / Change Management
As our Programme Manager (HRIS) you will oversee the entire process for the successful delivery of our HR/technology transformation programme

Delivery Lead

Location: Central London
Categories: Support Centre: Technology, Support Centre: Digital
As the Agile Delivery Lead, working on our premierinn.com website or associated product teams, that handles nearly £2billion worth of transactions a year.

Information Security Risk Analyst

Location: Dunstable
Categories: Support Centre: Technology
This is a very exciting opportunity for an experienced Information Security Risk Analyst to join our IT Security Function at Whitbread.

Service Design & Transition Lead

Location: Dunstable
Categories: Support Centre: Technology
Whitbread are the largest UK Hospitality company - and own the UK's number 1 Hotel brand!!

Infrastructure Engineer (SCCM)

Location: Dunstable
Categories: Support Centre: Technology
With the expansion of Premier Inn & Restaurants in the domestic and International markets, Whitbread are looking to grow the internal capabilities to support the outlet infrastructure.

We're shaking up the steak world and offering you a fresh + exciting approach to dining out.

Find out more

Our first brand and still one of the UK's best loved restaurants.

Find out more

Our aim is - 'To serve the nation's favourite pub food, at great value prices, in a family friendly environment.'

Find out more

Cookhouse & Pub, a great place to get together.

Find out more

hub by Premier Inn is a smart new concept in urban hotels.

Find out more

Is it our beds, our food, our great value or our people that people love so much?

Find out more

Table Table is the perfect place to get together with family and friends.

Find out more

We serve up delicious dishes full of seasonal flavour and a variety of drinks including local cask ales.

Find out more

We get to serve an amazing 25 million customers each month in the UK.

About Us
A new kind of hotel for Premier Inn

A new kind of hotel for Premier Inn

The first ZIP will be opening in Cardiff March 2019, with more coming soon. Keep your eyes peeled for a ZIP near you.