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Platform Services Engineer (Outlets)

Contract type: Permanent

Category: Various

Location: Dunstable

With the expansion of Premier Inn & Restaurants in the domestic and International markets, Whitbread are looking to grow the internal capabilities to support the outlet infrastructure. A dedicated te...

Role:                      Platform Services Engineer (Outlets)

Function:               IT

Location:               Whitbread Court, Dunstable, Bedfordshire. We have a fantastic hybrid working environment, you’ll need to be in the office at least 2 days per week but the rest of your week can be flexible to what works best for you and your role

Grade:                   B17  

About the role:

The Platform Services Engineer for Outlets is responsible for the continued management and support of the Outlet Infrastructure, including building and configuring outlet devices (server, EUC and customer facing), configuration management, application packaging and deployment and device/application lifecycle management. The role holder will also ensure that all underlying Platforms are performant and available in line with business requirements

You will use your technical knowledge to suggest improvements for the outlet infrastructure and contribute towards project delivery as well as be required to translate requirements into technical solutions and processes, creating an open and approachable atmosphere.

Inside the role: 

  • Be a subject matter expert for outlet Infrastructure
  • Manage the configuration and life cycle management of our outlet infrastructure, ensuring that the systems remain complaint and adhere to our security policies and standards
  • Maintain the Platform Services ticket queues, ensuring that SLA’s are met in accordance with the Incident, Major Incident and Problem Management processes
  • Manage third party Vendors to ensure that they continue to provide a consistent level of service, with a focus on ensuring we drive value for money
  • Provide 3rd line support to major incidents
  • Contribute to and maintain the Technology Services documentation repository, ensure oversight of supplier documentation where required

We’re open to you:

  • EPOS platform experience, Supporting, patching and ongoing support of bespoke applications
  • SCCM and EUC build processes, including application / OS lifecycle management and security patching
  • Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management/executives
  • Incident Management and escalation processes
  • Knowledge and understanding of :
    • Windows 10
    • SCCM application and packaging, including bespoke applications
    • Linux
    • Powershell
    • EPOS platforms
    • Active Directory
    • Group Policy Administration
    • InTune


We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

Job ref: 795434-2028
Advertised: 07 Feb 2023

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