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Lead Digital Analyst

Contract type: Permanent

Category: Digital

Location: London Holborn

The Lead Digital Analyst primary role is to provide analysis services across Whitbread, in support of the Digital Delivery teams, covering the ecommerce, mobile and customer engagement platforms acros...

Lead Digital Analyst - Permanent - London

Grade B17

The role will lead a specific workstream within the remit of the Digital Analysis team and will also lead the analysis for larger and more complex pieces of work.


The lead analyst will also support the Principle Digital Analyst in defining and implementing improvements to the Analysis processes and standards that the team operates too.


The role will line manage a small team of Business Analysts at varying levels of experience and will also complete day to day management and coordination of third party contract BA’s within the workstream they are responsible for.


Primary responsibilities will include:

  • Lead the analysis of a workstream within the Digital Analysis team’s remit
  • Lead the analysis services (e.g. requirements elicitation and definition) for larger and more complex pieces of work
  • Line manage a small team of Business Analysts at various levels of experience, through coaching and mentoring of the team
  • Day to day management and coordination of the analysis activities within the workstream including any third-party analysis partners used in support of the team
  • Coordinate the Analysis and have a good understanding of agile processes across a number of scrum teams within the workstream. Be the point of contact for bubble up issues
  • Proactively establish relationships with business stakeholders, displaying in depth knowledge of business processes and managing the requirements and implementation of business solutions.
  • Elicit requirements gathering through, workshops, stakeholder interviews, group sessions and/or use other techniques to identify business need or requirement with stakeholders of all levels.
  • Interface regularly with business to define project direction, system change priorities and business objectives.


What we'd like you to have

  • Running workshops and presentations at all levels including ‘C’ Level
  • Experience of leading the analysis for large and complex projects
  • Experience in managing relationships between external partners and business stakeholders
  • Experience in leading a small team of Analysts through coaching and mentoring
  • Experience in managing relationships between external partners and business stakeholders
  • Experience of managing activities that support full project life cycle implementations, including those of a large complex nature.
  • Excellent written and verbal presentation skills, covering As-Is and To-Be Processes, Business Requirements Documents and test plans
  • Excellent knowledge of a variety of development methodologies and techniques, both Waterfall and Agile.


In Return we will offer you:

  • An annual Whitbread performance incentive worth up to 30% of base salary  
  • An optional contributory pension matched up to 10%
  • Individual / Family BUPA healthcare 
  • Up to 60% discount on Premier Inn stays and a regular 25% discount in our Restaurant brands  
  • Access to Whitbread’s Save As You Earn scheme, with a fantastic 20% discount on Whitbread shares 
  • Recognition for service anniversaries, starting from 1 year 
  • Access to a range of discounts from everyday brands 
  • Charity donations through our Give and Match and Raise and Match schemes 
  • A collaborative work culture that focuses on enabling your success and continuing your personal development 
  • Hybrid working and a genuine flexible working policy 

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

Job ref: 793587-2028
Advertised: 19 Jan 2023

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