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Customer Service Advisor

Contract type: Permanent

Category: Customer Service & Customer Contact Centre

Location: Dunstable

We love people, both our Guests and our team, and we want to make sure they are all looked after throughout their journey with Premier Inn and Whitbread.

Customer Service Advisor – Dunstable – Bookings Agent

Take the next step in your customer service career with Premier Inn at our Contact Centre in Dunstable. Be part of the dream team delivering amazing guest experiences by converting calls into hotel bookings. With regular start dates to suit you, it’s time to use your retail and customer advisor experience to move up.

PAY RATE:
£21,000 annual salary, based on a 37.5 hour week

CONTRACT TYPE:
Permanent – we don’t do zero hours contracts!

SHIFTS:
Monday-Friday 9-5, get your weekends back!

LOCATION:
Chiswell Court Contact Centre, Houghton Hall Business Park, Porz Avenue, Houghton Regis, LU5 5FT.

Why you’ll love it here:

  • Hone your skills: Our professional training programme 2 weeks before you start gets you set up for success
  • Get work/life balance: Get the structure you need for life outside of work with regular hours.
  • Carry on your development: Enjoy progression across our business with longer term career paths available to you as well as our free apprenticeships
  • Enjoy daily Perks: Free car parking on site, canteen with free tea and coffee and subsidised breakfast and lunch and, of course, our exclusive employee discount.

What you’ll do:

Alongside our team of Customer Service Advisors in Dunstable you’ll be working together to answer calls and emails. Your confident and engaging telephone manner will help our guests rest easy knowing they’re with the UK’s number 1 hotel brand.

Here there are no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.

 
 

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

Job ref: 782520-1629
Advertised: 20 Oct 2022

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