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Change Manager

Contract type: Permanent

Category: Technology

Location: Dunstable

The Change Manager will own and drive the Whitbread IT Change Management process to manage and minimise the risk of adverse impact of changes to our IT Services

Role:                            Change Manager

Function:                     Group Operations/IT

Location:                     Dunstable, Bedfordshire – Hybrid working with 2 days  a week in office 

Employment Type:      Full-Time & Permanent 

Internal Grade:           B16 

Working within an ITIL framework, the Change Manager is responsible for ensuring all changes are visible, categorised and validated to assess their readiness for approval. They will be the chair of our Change Advisory Board (CAB) working to agree all attendee’s and agenda to facilitate review of changes through to approval.

The Change Manager will build strong relationships with all stakeholders providing clear communication and guidance on the Change Management process and principles.

What you’ll be doing:

  • Ensure all changes are logged, categorised and visible within the ITSM toolset, ServiceNow.
  • Take a holistic view of change to ensure patterns of business of activity and scheduling conflicts are factored in to when a change can be safely scheduled.
  • Develop a clear understanding of business areas and how IT services support them and the impact of change on business services.
  • Own ServiceNow tooling used for change. Identify and own requirements for changes to ServiceNow ensuring this is continually meeting the needs for all stakeholders
  • Provide timely and accurate reports to management and stakeholders, including performance reporting and change schedules
  • Continual Improvement of Change Management process ensuring the process maintains alignment with the needs of the business and IT.

What you’ll need:

  • Demonstrable, strong working knowledge of ITIL Service Management framework and process areas
  • High level understanding of IT infrastructure (hardware, databases, operating systems, local area networks etc) and IT applications and service processes.
  • Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management.
  • Proven ability to organise change within a high demand pipeline.
  • Experience gained from working within an ITIL Service environment
  • Experience of management and maintenance of relationships with suppliers of IT services.

 

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

Job ref: 779797-2028
Advertised: 29 Sep 2022
Application closed: 12 Feb 2023

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