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Delivery Manager, UK

Contract type: Permanent

Category: Various

Location: Dunstable

As the new Delivery Manager you will be responsible for the Project Managers and the successful delivery of all major programmes within IT.

Delivery Manager | Permanent | Dunstable


Whitbread is investing heavily into its people and its technology, and as such are looking to hire a Delivery Manager to be the lead on some exciting technology programmes.


About the role:

  • End to end responsibility for the successful delivery of major programmes of work in support of the Whitbread IT workplan
  • Definition and delivery of large and/or complex programmes and/or a collection of related projects to enable defined business outcomes and related business benefits for the WHB UK Hotel and Restaurant business
  • Management and execution of all project deliveries within approved project budgets (£1M - £20m) 


What you’ll be doing:

  • Deliver Portfolios of work within time and budget tolerances
  • Provide strategic thought leadership to best delivery practice
  • Shape, mobilise and deliver portfolios and programmes with effective engagement with senior stakeholders
  • Full accountability for portfolio scope and quality
  • Support the definition of business case
  • Monitor overall benefits tracking and report back performance against benefits post initial deployment prior to handover to service
  • Ensure programme risks and issues are managed / mitigated to the highest standard
  • Drive communities of practice across delivery function
  • Develop and maintain close working relationship with S&A, Service and Digital
  • Ensure portfolios, programme and projects are planned and resourced effectively, and have robust and clear delivery approaches
  • Ensure all programmes of work are delivered in accordance to Whitbread’s governance arrangements
  • Ensure commercial arrangements with partners are set effectively and are competitive
  • Ensure all programme and project finances are tracked end-to-end and in line with Whitbread methodology
  • Ensure all resource forecasting for programmes and projects are managed correctly
  • Drive consistency and high standards across the delivery function
  • People and activity manage direct reports
  • Assure programme transition successfully from delivery into managed support/service
  • Manage, direct and motivate key IT resources (project managers, solution architects, business analysts, testing resources) and other key resources across the technology function in a matrix style organisational structure


What you’ll need:

  • Deep project background with more than 10 years programme and project management
  • Multi-year experience of Supplier Management, RFI and RFP processes
  • Demonstrable experience of delivering multiple large technology integration projects from concept through to operational use
  • Strong understanding of the underlying business processes required to trade, operate and support a Hotel business or equivalent business
  • Proven experience of directing and motivating project teams
  • Strong understanding of Enterprise software and smaller-scale SaaS/software products (for CRM, BI, Supply Chain, HR, etc.)
  • Relationship Management – ability to build, establish and maintain influential relationships to drive effective decision making


We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

Job ref: 779722-2028
Advertised: 26 Jul 2022

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