Service Introduction Lead | Permanent | Dunstable
The Service Introduction Lead is primarily accountable for the successful design and transition into live operations of new, or changes to existing, services provided by IT.
The Service Introduction Lead will be the primary representative from IT Service into Project Delivery. They will be leading and supporting the project team whilst ensuring engagement, alignment and readiness from the wider IT Service community. Influencing and guiding Project resources (PM’s, BA’s, Change, PMO etc) as well as other IT subject matter experts (Security, Architects, Infrastructure) to deliver projects/changes into normal business operations.
As part of the Service Design activities, they will be accountable for the definition, documentation and assurance for the new or changed service including support model, SLAs, support schedules, non-functional requirements and perform impact assessments and gap analysis between Whitbread standard support models and the requirements.
As part of Service Transition activities, they will also be responsible for assuring how and when the services will be handed over into live operation. This will include validating the new or changed service, service rehearsal testing, early life support plans and handover into live operations.
The Service Introduction Lead will also assess, create or contribute to the service schedules within all 3rd party supplier contracts and be responsible for ensuring that what is being implemented by the supplier meets the needs of the business.
What you'll be doing:
What you'll need:
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.
Job ref: 779710-2028
Advertised: 06 Oct 2022