Internal Communications Executive

Internal Communications Executive | Dunstable/Hybrid Working | Permanent

We believe the best experiences for our guests starts with the best experiences for our team. Internal Communications has a big part to play in this, and as our Internal Communications Executive you can to, as you help us fulfil our exciting and ambitious agenda. 

We’re passionate about connecting our people to our purpose, plan and values and the role they play, through targeted and engaging communications with bags of personality. Through our work we inspire care, contribution and commitment, evoking pride and advocacy while strengthening our special culture.

As our Internal Communications Executive, you’ll be the linchpin within our fast-paced and high-profile team. Working alongside other members of the teams, you’ll plan, track, coordinate and measure activities, while providing hands-on communication support and leading independent projects.

You’ll engage with all levels of the organisations, across functions and geographies. You’ll be a highly driven people-person with excellent organisational skills, a great way with words both verbally and written, and painstaking attention to detail. You stay calm under pressure, work well to deadlines, and can effectively juggle priorities with an ability to grasp information quickly and a thirst to learn.

What you’ll need:

• Connect with internal stakeholders to flesh out a robust and engaging content and activity calendar to proactively plan communications aligned to our core narrative.
• Align content with our channels matrix to ensure the right content reaches the right audiences in the right way at the right time.
• Track and manage the delivery of communications against the calendar.
• Research and develop content for use across multiple channels, including interviews with stakeholders and subject matter experts, and involving getting out and about to our sites.
• Consistently reinforce our core narrative and tone of voice, with a heavy dose of creativity and storytelling to bring the content life.
• Closely monitor team member social channels daily.
• Escalate issues in a timely manner to relevant key stakeholders and moderate posts where required.
• Utilise insights from discussion threads to shape ongoing communications.
• Create a dashboard to capture key metrics from across our channels and feedback from relevant forums.

We’re open to you:

• Communication or Marketing role.
• Working in a large dynamic environment with disparate and diverse audiences.
• Partnering with third party suppliers
• High quality written skills, with the ability to proof and edit ensuring close attention to detail and accuracy.
• A good sense of what makes compelling news, information, and stories with a heavy dose of creativity to bring them to life.
• Top-notch organisational skills with the ability to multi-task.
• Adept at managing changing priorities and timelines.

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Whitbread is an inclusive employer. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as gay, lesbian, bi-sexual, trans sexual, non binary or use another term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.