Returning User Login

PMO Manager

Contract type






Within Whitbread sits Group Operations and the Change Delivery function. We deliver high performance change across the breadth of the IT function, managing and successfully executing all ranges of pro...

Role:   PMO Manager

Salary: Competitive, plus bonus % and other benefits

Employment Type:   Full-Time and Permanent

Location: Whitbread Court, Dunstable (Hybrid working between office (2 days a week) and working from home)

Within Whitbread sits Group Operations and the Change Delivery function. We deliver high performance change across the breadth of the IT function, managing and successfully executing all ranges of projects and programmes, aligned to Whitbread’s strategic priorities and Architectures' technology roadmap.

Within Change Delivery sits the PMO, who is accountable for upholding the highest of governance standards across our IT projects & programmes. This team plays an integral part within the organisation owning Workforce Planning & Resource Management, Portfolio Planning & Reporting, owns the project/programme Delivery Framework including all processes & toolkits, as well as being responsible for overall Assurance to delivery.

We are looking for someone with impeccable stakeholder management skills, using those skills to build trust and effective project relationships with a broad range of stakeholders.  We require an individual who is an excellent communicator, has a keen eye for details and who take a shine toward assurance as this is a big focus of the role.  Strong experience and knowledge around agile &waterfall methodologies is a key requirement as you’ll be guiding & collaborating to ensure the best approach for delivery of projects/programmes.  No line management is required for this role, however, you should have leadership and general management qualities.

The PMO Manager works alongside Delivery Managers and Project Managers to agree the best methodology and governance approach for a project based on scale, complexity and risk and then sets clear expectations upfront for how the project will be delivered. You will ensure the project/programme remains true to this throughout,  providing a key assurance role, overseeing change control as needed and overseeing project stage gates. You will support the Delivery Manager in upholding standards through coaching and guiding the PMs, and is a true partner to the Delivery Manager, working alongside each other day to day ensuring a focused & engaged delivery team. You are required to support multiple projects, managing your own work activities and meeting deadlines in a timely and effective manner.

Alongside the other PMO Managers in the team, you'll be responsible for the project delivery framework development. As the subject matter experts of all PMO processes, you are always looking for efficiencies on how to make project delivery simple yet controlled and effective

Inside the role:

  • Oversee key governance gates, providing challenge as to whether the proposals are realistic and meet business objectives, and where costs and delivery dates would render projects not viable to proceed 
  • Provide challenge and assurance around the project & programme priorities and delivery dates with the Delivery Manager
  • Support Delivery Managers in timely and accurate programme dashboard reporting, covering aspects (Budget, Timelines and Quality) of scope, outcomes and performance against agreed critical success factors.
  • Drive continuous efficiencies across the delivery lifecycle
  • Oversee that the financial forecasting activities with the Project Managers & Delivery Managers adhere to Whitbread standards
  • Ensure project & programme governance meetings are established and performing to agreed standards
  • Monitor & review issues and risks across projects & programmes, and ensure the correct application of escalation criteria when needed
  • Ensure application of planning best practice
  • Assure & participate where needed in on-going management of project & programme plans through regular planning meetings / workshops across programmes
  • Assure critical path and milestone monitoring in order to highlight issues / impacts of slippage to plan
  • Monitor cross project/programme/portfolio dependencies
  • Conduct health checks when commissioned to
  • Promotes process compliance, standardisation and continuous improvement across the organisation
  • Ensures that core processes meet the needs of the stakeholders and proactively provides input to the PMO Frameworks and processes in response to project & programme

Skills & Experience:

  • Deep project background with more than 5 years programme and project management
  • Demonstrable experience of PMO management of multiple large technology integration projects from concept through to operational use
  • Deep understanding of waterfall & agile methologies
  • Proven experience of coaching and motivating project teams
  • Relationship Management – ability to build, establish and maintain all stakeholder relationships
  • Proficient in using MS Office and Project Management tools

In return for your commitment, we’ve got some great benefits to offer:

 • A market competitive base salary + up to 30% annual bonus

• Sharesave scheme

• A collaborative work culture that focuses on supporting your success

• A flexible working policy you can rely on

• Up to Family Cover BUPA healthcare

• Optional contributory pension matched up to 10%

• Up to 25% discount off our brands

We’re 1,200 hotels and restaurants in the UK, Germany and the UAE, but we’re more than that. We’re the 35,000 people supporting our brands every day. The ones sourcing the nation’s favourite breakfast, plating up family favourites, and the great night’s sleep guaranteed people. We’re also always preparing for new openings, looking ahead and revamping our online presence. We do it for our guests, and it’s the details that keep them returning time and time again. We could be at the end of their road, their trusty choice for business trips, or we could be the place they associate with big celebrations up and down the country. We’re a constant in a changing world, and we’d love you to join us. Bring your energy, ideas and sense of fun, we’re waiting and so are our brands.

Meeting our ambitious goals to expand and reach new locations across the globe requires serious planning. It means analysing every little detail, spotting and overcoming barriers and working towards our ambitious plans. Think decision science, pricing, revenue and sales, and you’re there. With a lot of doing to be done, you can be part of making big change happen across the globe.  Bring your drive and enthusiasm, and we’ll welcome you in.

We invite you to apply to come and join Whitbread, one of the UK’s leading hospitality businesses. We have an impressive Force for Good agenda of which a part of that is a zero-tolerance policy on discrimination in the workplace. We believe in equal opportunities for all, regardless of age, gender identity, sexual orientation, race, nationality, ethnicity, religion, or belief. We expect that every team member is treated in a fair and unbiased way, without exception




Whitbread is an inclusive employer. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as gay, lesbian, bi-sexual, trans sexual, non binary or use another term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

Job ref:



09 Jun 2022

You might also be interested in

Mobile Developer

London Holborn

View vacancies
Oracle Opera Technical Specialist


View vacancies
Digital Business Analyst

Central London

View vacancies
HR Transformation Programme Manager


View vacancies
Senior Delivery Manager

London Holborn

View vacancies
.NET Developer


View vacancies

We're shaking up the steak world and offering you a fresh + exciting approach to dining out.

Find out more

Our first brand and still one of the UK's best loved restaurants.

Find out more

Our aim is - 'To serve the nation's favourite pub food, at great value prices, in a family friendly environment.'

Find out more

Cookhouse & Pub, a great place to get together.

Find out more

hub by Premier Inn is a smart new concept in urban hotels.

Find out more

Is it our beds, our food, our great value or our people that people love so much?

Find out more

Table Table is the perfect place to get together with family and friends.

Find out more

We serve up delicious dishes full of seasonal flavour and a variety of drinks including local cask ales.

Find out more

We get to serve an amazing 25 million customers each month in the UK.

About Us
A new kind of hotel for Premier Inn

A new kind of hotel for Premier Inn

The first ZIP will be opening in Cardiff March 2019, with more coming soon. Keep your eyes peeled for a ZIP near you.