Another exciting opportunity to join the Sales & Distribution Team as a Group Sales Executive. You will play a pivotal part in supporting our business and leisure customers to make group bookings at P...
Role: Group Reservations Executive
Function: Sales & Distribution
Employment Type: Permanent - Job Share (Monday, Thursday and Friday - 20 hours)
Another exciting opportunity to join the Sales & Distribution Team as a Group Reservations Executive. You will play a pivotal part in supporting our business and leisure customers to make group bookings at Premier Inn, thereby ensuring the delivery of quality revenue for the business. You will manage the end to end process of the booking, whilst keeping consistent communication with the relevant stakeholders. Providing a seamless transition of the booking over to the operational teams.
You will be responsible for making a sale at the right price, to the right customer at the right time every day, ensuring we are optimising performance on a day by day basis.
Who we are looking for
A calm, collective, resilient, and organised individual, who is self-driven with a passion for delivering great customer service and sales. Someone who is excited by working towards targets and tight deadlines within a fast pace environment and is comfortable with handling high volumes of emails daily.
Competent in using Microsoft packages, you will also have exceptional attention to detail, be an effective communicator coupled with great influencing skills and not afraid of challenge. You make light work of any targets given to you and motivated by continuously hitting your KPIs.
What you’ll be doing
You will also be responsible for the successful management and resolution of day to day issues and enquiries from travel managers, bookers, and other stakeholders.
As the focal point of contact for day to day operational queries you will also feedback to the team, and ultimately the customer, on specific issues, risks or opportunities which may not necessarily be recognised, or prominent – with the aim of improving both the customer experience and helping to identify additional opportunities to deliver quality revenue for Premier Inn. You will be expected to deliver successfully on all customer and internal SLA's & KPI's, to increase revenue and to deliver against and exceed relevant targets.
You will work closely with our Commercial Teams to drive the right business into our sites, matching the needs of the customer against the needs of Premier Inn – ensuring we deliver only quality revenue.
In return, we will offer you:
- Sharesave scheme
- A collaborative work culture that focuses on enabling your success and continuing your personal development
- A genuine flexible working policy
- Individual BUPA healthcare
- Optional contributory pension matched up to 10%
- Up to 25% discount off our brands
- Perks at work
Whitbread is an inclusive employer. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as gay, lesbian, bi-sexual, trans sexual, non binary or use another term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.
13 May 2022