As a Reservations Agent within our vibrant and fast paced contact centre you will bring your individual personality to ensure all our customers have a world class experience with the customer always a...
Role: Reservations Agents - Fixed Term – Guest Support
Hours: Monday – Friday, 9am-5pm (subject to future changes, full flexibility required)
Salary: New Salaries for 2022 - £19,000 pro rata plus monthly incentives and other benefits of working for a FTSE 100 company
Employment Type: Full-Time & Part-Time (30 hours and 37.5 hours) with excellent opportunities across Whitbread with Fixed Term Contracts starting in July 2022
As a Reservations Agent you will be part of our customer eccentric team based in a lively and fast paced Contact Centre. Whether it’s a last-minute booking or a simple enquiry, our goal is to provide a personable service to the many customers and future guest that contact us daily, no two calls are ever the same so be prepared to bring your individual personality and perspective on what great service looks like, we will teach you the rest!
Your wellbeing is priority and is why we have created a Covid secure environment and adjusted our operating hours.
Inside the role:
Our Reservations Agents demonstrate a passion for excellent customer service, converting calls into bookings for our Hotel and Restaurant brands. You will be the first point of contact; our guests have with the Whitbread brand so being able to build rapport and trust is crucial.
We will support building your knowledge of Premier Inn and associated brands allowing you to confidently demonstrate a genuine care for our guests.
What you will be doing:
What we are looking for:
So, if you see yourself inspiring our guests, driving revenue for our hotel and restaurant brands and being part of the Premier Inn family, we would love to hear from you today. Come and be part of our Contact Centre Community.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons
Whitbread is an inclusive employer. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as gay, lesbian, bi-sexual, trans sexual, non binary or use another term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.
05 May 2022