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Part Time Guest Relations Advisor

Contract type

Fixed Term


Customer Service & Customer Contact Centre



This is a part time opportunity to become a Guest Relations Advisor in our team, these are resilient individuals that have the customer at the heart of everything they do. Able to deliver a world-cla...

Role: Part Time Guest Relations Advisor  

Contract: Part-Time, 6-Month- Fixed Term Contract - possible longer opportunities available on completion of contract.  We have 16, 20 and 30 hour shifts available, you’ll need to be fully flexible between 9-5pm on a weekly rota that we can share in advance (more information available on application)

Salary: £19,500 pro rata plus monthly incentives and other benefits of working for a FTSE 100 company 

Location: Houghton Regis (Dunstable)

If you are a resilient, customer focused person who loves to engage with people, and resolve issues, then our Guest Relations Advisor role could be the perfect opportunity for you.  Our Customer Contact Centre is an integral part of our Support Centre, acting as the link between our customers and operations team members.  It is also a fantastic way to springboard your career with Whitbread, we have countless examples of people joining the team and progressing within our business.   Although these roles are initially fixed term contracts, we are confident there may be longer term opportunities within the team.

From the moment you enter you feel the energy, pace and excitement. These are the people finding the right solutions and delivering the smiles far and wide, from our loyal brand supporters right through to Whitbread newbies. Giving our Premier Inn guests the experience they deserve is what we stand for here. Join an environment that just keeps on giving, with opportunities to take your career in new directions with our backing. Influence the future of our customer service operation as we enter new areas and locations across the Globe.

Inside the role:

You will have guests at the heart of everything you are doing

Dealing with large phone and email volumes

Keep accurate records of guest interactions and transactions

Ensure guest expectations are appropriately managed when dealing with contacts. Leave each guest with a clear understanding of the next steps they are to expect and follow up to ensure promises made are delivered

Ensure wherever possible, guests are fully satisfied with the resolution of their complaints, using agreed Premier Inn guidelines and where necessary, use your initiative to solve problems.

Be able to work to KPIs

Open to you:

Excellent customer service

We’re looking for excellent spoken and written skills

High level of resilience

A naturally and focused team player who has a professional approach and can work effectively autonomously as well as collaboratively as part of a team 

Proactive attitude with the ability to problem solve

Good data capture and administration skills

Good listening skills

Able to work to targets

In return for your commitment, we’ve got some great benefits to offer: 

A market competitive base salary + up to 10% annual bonus
Sharesave scheme
A collaborative work culture that focuses on supporting your success
A flexible working policy you can rely on
Individual BUPA healthcare
Optional contributory pension matched up to 10%
Up to 25% discount off our brands

We’re 1,200 hotels and restaurants in the UK, Germany and the UAE, but we’re more than that. We’re the 35,000 people supporting our brands every day. The ones sourcing the nation’s favourite breakfast, plating up family favourites, and the great night’s sleep guaranteed people. We’re also always preparing for new openings, looking ahead and revamping our online presence. We do it for our guests, and it’s the details that keep them returning time and time again. We could be at the end of their road, their trusty choice for business trips, or we could be the place they associate with big celebrations up and down the country. We’re a constant in a changing world, and we’d love you to join us. Bring your energy, ideas and sense of fun, we’re waiting and so are our brands.

Whitbread is an inclusive employer. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as gay, lesbian, bi-sexual, trans sexual, non binary or use another term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

Job ref:



13 Jan 2022

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