Job Title: Learning Development ManagerSalary: Up to £45,000Location: Chiswell Court, DunstableAs the Learning & Development Manager for Guest Support, you’ll be responsible for drivin...
Job Title: Learning Development Manager
Salary: Up to £45,000
Location: Chiswell Court, Dunstable
As the Learning & Development Manager for Guest Support, you’ll be responsible for driving the training and quality strategy for our Guest Support function. You’ll be joining us on our exciting journey to enhance our guest experience and embed new ways of working, supporting the development of our UK and Egypt based teams.
Why you’ll love it here
Healthcare: BUPA healthcare
Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands
Bonus: Up to 10% company performance related bonus
Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/
What you’ll do
You will use your skills and experience to plan our roadmap of activity to improve the quality of service we provide to our guests. Your team will be responsible for delivering a class leading training experience to our new starters and existing teams, coming up with new and innovative ways to deliver training and share best practice.
You’ll be focusing on improving our guests experience through every interaction with our team using your expertise in analysing data to gather insights to drive process improvements. Aligning our quality checks with our guest needs to ensure we maximise every gest contact to drive revenue or guest loyalty.
You will be responsible for creating the blueprints of all quality and training processes, criteria and ensure we are maintaining high standards across the team. Developing new material to support our new tech implementations and supporting the Quality and Development Leads with their career development.
What we need
A passion for developing people, quality and continuous improvement.
An understanding of a customer’s booking journey.
Knowledge of process improvement.
Driven to deliver class leading training.
Practical experience of a contact centre trainer or manager role.
A clear ability to inspire in a learning environment.
Experience of setting quality standards and aligning to guest needs.
#LI-SF1
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 65304-4492
Advertised: 30 Apr 2025
