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Guest Relations Advisor

Contract type



Customer Service & Customer Contact Centre



Our Guest Relations Advisors are resilient individuals that have the customer at the heart of everything they do. Able to deliver a world-class customer service, at the same time have a genuine thirs...

Guest Relations Advisor - £18,900.00 - S11 Grade - plus other benefits of working for a FTSE 100 company - Full Time, Permanent and Fixed Term contracts.

Our Luton based Premier Inn Contact Centre are seeking individuals who will be at the heart of providing world class customer service. We need professional, passionate  individuals who take pride in what they do to deliver prompt and efficient resolution to issues which is to the satisfaction of our guests. Whether it is by telephone or emails all contact that is made must be resolved effectively to conclusion. 

The dedication you have to the role would be to ensure that all the contacts you are managing are prioritised to identify the best course of action balancing the guest experience with the commercial interest of Premier Inn.  You would be managing guests expectations to a swift resolution informing them of what each next step would be and delivering on all the promises you will have made whilst behind the scenes working seamlessly with the hotel teams to identify the root cause of the issue. 

We want you to apply if you are someone who thrives in a customer centric environment and delivering above and beyond is in your DNA. Your written and verbal communication needs to be of a high standard and picking up the phone in a call centre environment should not phase you.  Creative in developing solutions, having resilience, a calm manner and can deliver at pace is a must in the team environment you will be working in.

We reward well for the right individual, if you are able to work full time (37.5 hours) spread over a 7 day week incl weekends and evening shifts then you will receive a competitive salary, pension scheme, Whitbread share save scheme and a privilege card that entitles you to a wide range of discounts.

At Whitbread we are committed to delivering world class service and growing our legendary brands and now is your chance to join us in this journey.  Your story doesn’t start with a call, it starts with a click and who knows where it will end….

These are permanent positions with immediate start.

Whitbread is an inclusive employer, strongly believing that everyone is unique and there should be no limits to ambition. We welcome your application whatever your background or situation. We are open to flexible working and, where possible, will try to support this.

Job ref:



12 Aug 2019

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