Here at Whitbread, we are seeking an experienced Business Analyst who will be responsible gathering requirements due to business needs and translating this into technical requirements for our technica...
Here at Whitbread, we are seeking an experienced Business Analyst who will be responsible gathering requirements due to business needs and translating this into technical requirements for our technical teams. You will work with a variety of stakeholders specifically across tech and commercial.
The Business Analyst will also be analysing user needs, business processes, and data, and translating these into actionable business requirements and specifications.
Role: Business Analyst
Contract Type: Full time, Permanent
Location: Chancery Lane, London (Hybrid working of 3 days per week in office)
Why You’ll Love It Here
- Healthcare: Family BUPA healthcare
- 10% matched pension
- Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
- Annual Incentive of up to 20% Bonus
Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/
What you’ll be doing:
As the Business Analyst, you will define and manage requirements for business and IT change initiatives along side examining the internal and external business environment, creating business models to facilitate the identification of future needs and inform target architectures and roadmaps for change.
Alongside the above, you will research, analyse and define current and proposed business processes; applying gap analysis to identify actions required to implement the revised process.
What you’ll need:
- Problem Solving & End-to-End Discovery
- Investigate root causes and define problem statements, shape initiatives from discovery through to delivery, ensure solutions address real business needs
- Produce requirement artefacts
- Business Requirement Documentation (BRD), Translate diverse stakeholder needs into actionable requirements (breaking down business needs into technical deliverables), write user Stories, define Acceptance Criteria, map user journeys, create Process Mapping, write Technical descriptions, etc.
- Stakeholder Management
- Lead discovery sessions and stakeholder discussions, build alignment across Product, Engineering, Architecture, and Business teams
- Technical Acumen
- Great technical awareness (APIs, integrations, architecture context), Non-functional requirements (performance, security, reliability)
- Agile Delivery and Backlog Management
- Good understanding of Agile Software Delivery Lifecycle and own and manage backlogs
Be part of our Technology Team at Whitbread
Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 174008-4492
Advertised: 11 Jun 2026
