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ER Manager - Support Centre

Contract type: Permanent

Category: HR Including all specialist functions

Location: Dunstable

Joining Whitbread as an ER Delivery Manager offers an unparalleled opportunity to be at the forefront of Whitbread’s remarkable journey of growth and transformation


This role is not just about managing complex ER cases; it's about being a key architect of positive change within our organization. You'll have the chance to work alongside talented colleagues, influence senior management decisions, and shape the future of employee relations at a FTSE100 business. With significant growth on the horizon and a period of exciting transformation underway, this role promises to be both challenging and incredibly rewarding.

Salary: £60,000 - £65,000

Location: Whitbread Court, Dunstable, LU5 5XE. (3 days minimum at our Whitbread Campus)

Why You’ll Love It Here

  • Bonus: up to 30% annual bonus
  • Healthcare: Family BUPA healthcare
  • Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands
  • Share save Scheme: Opportunity to purchase discounted Whitbread shares and benefit from our success.

What You’ll Do

  • Guide HR Business Partners and Senior Leaders in navigating complex ER cases for optimal business outcomes.
  • Review risks from legal, financial, and public image viewpoints to make solid decisions with HR and Central Functions)
  • Advocate for necessary challenges to legal advice or management decisions, fostering continuous improvement.
  • Skilfully handle Employment Tribunal claims, balancing risks for the best business outcome, and liaising with external legal advisors.
  • Deliver responsive ER solutions nationally within the brand, ensuring effective support.
  • Mentor and Coach HR Advisor.

What We Need

  • ER experience, specifically around T's and C's, Organisational Change OR Transformation, Outsourcing/Off Shoring, TUPE's etc.  
  • Comfortable with ER reporting
  • Confidence in writing ‘simple’ papers which will go to our ExCO and where the reader can translate a lot of information into an understandable way.
  • You’ll need to be able to work alone but also part of a much bigger team.
  • Able to act, drive outcomes and influence at a senior level.

Be part of our ER Team at Whitbread

At Whitbread, our ER team is the backbone of fair and compliant workplace practices. With expertise in legal compliance and conflict resolution, they guide HR Business Partners and Senior Leaders through complex cases, ensuring fair outcomes. They assess risks, challenge decisions, and collaborate with stakeholders to deliver effective solutions. Providing responsive support nationally, our ER team is instrumental in upholding Whitbread's values and driving business success.


We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 829785-1629
Advertised: 20 May 2024
Application closed: 12 Aug 2024

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