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Principal Business Analyst

Contract type






We have an exciting opportunity for a Principal Business Analyst where you will lead a small team of analysts who work across a portfolio of projects

Principal Business Analyst | Dunstable | Permanent

Would you like to work on some innovative projects? Are you an experienced business analyst who loves solving customer problems? Are you able to run workshops to stakeholders at all levels? If yes, then we’d love to hear from you!

About the role:

The Principal Analyst’s primary role is to deliver analysis services across Whitbread, in support of the Operating Model Development, Architecture and Delivery teams.

The role is also responsible for supporting the Analysis Practice Manager in defining and implementing improvements to the standards and processes that the team operate to and maturing the analysis capability as an asset for Whitbread.

In addition, the role is responsible for developing and managing the efficient and effective use of analyst resources and building strong working relationships across our stakeholders.

What you’ll be doing:

  • Development and maintenance of business models (e.g. capabilities, processes, customer/employee journeys) within one or more Architecture Forums (Domains)
  • Delivery of strategic analysis within one or more Architecture Forum (Domains) to help shape the Technology Roadmap
  • Delivery of analysis services (e.g. Requirements Definition) across initiatives on the IT Workplan
  • Line management and development through coaching and mentoring of a small team of Business Analysts of varying levels of experience
  • Day-to-day management and co-ordination of external analysis partners used to supplement the team
  • Peer review of Analysis deliverables (e.g. Requirements Definition) and solution designs
  • Definition and implementation of initiatives to mature Analysis capabilities and improve standards and ways of working; includes contributing to BADAF, our informal Analysis, Data & Design community of Practice

What you’ll need:

  • Experience of leading and developing teams of business analysts
  • Experience of running workshops and presentations at “C” Level
  • Experience of driving operating model change across analysis teams
  • Experience of managing activities that support full project life cycle implementations, including those of a large complex nature
  • Understanding of business (and data) modelling techniques and approaches to capturing requirements

We are the UK's leading hospitality company, a FTSE 100 organisation with employees worldwide. Owning successful brands such as Premier Inn and hub by Premier Inn, we have over 800 hotels and over 76,000 rooms across the UK, Germany and the Middle East. We are also proud to own over 420 restaurants across the UK including Beefeater, Brewers Fayre and our newer brands Bar + Block and Cookhouse & Pub. We have exciting plans to deliver our strategy that innovates and grows our core UK and international business, always keeping our customers at the heart of what we do.

In return, we will offer you:

  • A market competitive base salary
  • Up to 30% annual bonus
  • A collaborative work culture that focuses on enabling your success and continuing your personal development
  • A genuine flexible working policy
  • Individual BUPA healthcare
  • Optional contributory pension matched up to 10%
  • Free parking across our Head Office campus
  • Subsidised restaurant
  • Up to 25% discount off our brands
  • Perks at work



Whitbread is an inclusive employer. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as gay, lesbian, bi-sexual, trans sexual, non binary or use another term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

Job ref:



12 May 2022

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