Returning User Login

Reservation Agent - Permanent

Contract type

Fixed Term


Customer Service & Customer Contact Centre



As a Reservations Agent within our vibrant and fast paced contact centre you will bring your individual personality to ensure all our customers have a world class experience with the customer always a...

Role:                            Reservations Agents - Permanent – Guest Support

Hours:                          Monday – Friday, 9am-5pm 

Salary:                         £18,360 pa + monthly incentives and financial reward

Employment Type:      Full-Time & Part-Time with excellent opportunities across Whitbread

Location:                     Dunstable 


As a Reservations Agent you will be part of our customer eccentric team based in a lively and fast paced Contact Centre. Whether it’s a last-minute booking or a simple enquiry, our goal is to provide a personable service to the many customers and future guest that contact us daily, no two calls are ever the same so be prepared to bring your individual personality and perspective on what great service looks like, we will teach you the rest!

Your wellbeing is priority and is why we have created a Covid secure environment and adjusted our operating hours.

Inside the role:

Our Reservations Agents demonstrate a passion for excellent customer service, converting calls into bookings for our Hotel and Restaurant brands. You will be the first point of contact; our guests have with the Whitbread brand so being able to build rapport and trust is crucial.

We will support building your knowledge of Premier Inn and associated brands allowing you to confidently demonstrate a genuine care for our guests.


What you will be doing:

Becoming part of the Premier Inn family means learning how to provide a market leading, world class customer experience.

Listening to our customer and extracting information to further understand their needs

Have a natural flair for problem solving, you will be able to ensure that even the most challenging requests can be resolved.

Utilise the resources available to provide a variety of options that matches their needs.

Handling calls with a confident, friendly, and professional telephone manner and ensure that all queries are resolved

A transparent communication style will guarantee our policies and T&C’s

Working towards your own as well as team objectives and targets.

Having a commercial mindset to generate quality revenue opportunities to meet business objectives

What we are looking for:

Proficient English, both written and spoken

Motivated to work towards targets

Strong and confident with an engaging telephone manner and natural ability to build rapport

Confident using many different computer programmes

Good time management skill with the ability to balance priorities whilst maintaining a high standard

Ability to multitask and problem solve simultaneously

A persistence and can-do attitude

Preferably worked in similar environment however not essential

Ability to be flexible with work hours, including working shifts, weekends and bank holidays

So, if you see yourself inspiring our guests, driving revenue for our hotel and restaurant brands and being part of the Premier Inn family, we would love to hear from you today.  Come and be part of our Contact Centre Community.

In return for your commitment, we’ve got some great benefits to offer:

Sharesave scheme

A collaborative work culture that focuses on supporting your success

Up to Family Cover BUPA healthcare

Optional contributory pension matched up to 10%

Up to 25% discount off our brands


Whitbread is an inclusive employer. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as gay, lesbian, bi-sexual, trans sexual, non binary or use another term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

Job ref:



13 Jan 2022

You might also be interested in

Team Member - Restaurant Oast and Squire Beefeater , Fareham


View vacancies
Team Member - Kitchen/40027175


View vacancies
Grill Chef


View vacancies
Part Time Guest Relations Advisor


View vacancies
Grill Chef


View vacancies
Guest Relations Advisor - Permanent


View vacancies

We’re shaking up the steak world and offering you a fresh + exciting approach to dining out.

Find out more

Our first brand and still one of the UK's best loved restaurants.

Find out more

Our aim is - 'To serve the nation's favourite pub food, at great value prices, in a family friendly environment.'

Find out more

Cookhouse & Pub, a great place to get together.

Find out more

hub by Premier Inn is a smart new concept in urban hotels.

Find out more

Is it our beds, our food, our great value or our people that people love so much?

Find out more

Table Table is the perfect place to get together with family and friends.

Find out more

We serve up delicious dishes full of seasonal flavour and a variety of drinks including local cask ales.

Find out more

We get to serve an amazing 25 million customers each month in the UK.

Find out more
A new kind of hotel from Premier Inn

A new kind of hotel from Premier Inn

The first ZIP will be opening in Cardiff March 2019, with more coming soon. Keep your eyes peeled for a ZIP near you.