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A place for people who

stop

at nothing

From plump pillows to juicy steaks and frothy cappuccinos, we’re proud of our brands and everything they have to offer. But it’s our people who really make us who we are. Find out more about the different career options within the Whitbread Group.

Support Centre roles
Roles with our brands

We’re responsible for over 2,000 hotels, restaurants and coffee shops in the UK and at least another 1,000 Costa stores around the world. Their success depends on the passion and commitment of our teams. Discover more below about what they do and how you could be a part of a place where everyone goes the extra mile.

Locations

We have a range of offices across the UK and internationally. Our regional teams and Support Centre colleagues often use our business-wide sites as working hubs – places to meet and work from.

Support Centre, Bedfordshire

Whitbread Court
Houghton Hall Business Park
Porz Avenue
Dunstable
LU5 5XE

Oakley Road, Bedfordshire

Oakley House
Oakley Road
Luton
LU4 9QH

The Roastery, Basildon

Costa Coffee
The Roastery
Christopher Martin Road
Basildon
SS14 3TR

Loudwater, Buckinghamshire

London Road
Loudwater
High Wycombe
HP10 9YL

Working in our Support Centre

When we talk about our people, we don’t just mean the ones in our restaurants, coffee shops and hotels. The 1000 talented, passionate professionals at our Support Centre are just as important in providing exceptional experiences for our customers. Our vision is to grow legendary brands by building a strong Customer Heartbeat and constantly innovating to stay ahead. It’s our winning teams that make everyday experiences special for our customers so they come back time and again, driving profitable growth. Our Force for Good programme makes us a force for good in our communities. The Whitbread Way Forward describes the way we run our business to take us from ‘success to legend’.

Our Support Centre – the name we’ve given to our head office – brings just as much passion and personality to our brand, along with all the help and support our hotels and people need to thrive.

Support Centre

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Finance

With 60,000 hotel rooms in the UK and plans to expand into new markets across the world, ours is an ambitious and fast-moving business. This, coupled with new ventures like our concept hotel brand, hub by Premier Inn, means there’s never been a more exciting time to join our Finance team.

Bring your skills and talent to our Support Centre in Dunstable, Bedfordshire, and whether you’re taking care of budget and forecast or developing and supporting our commercial performance, you’ll find your career grows as fast as we do.

Property & Commercial

With over 700 hotels in the UK and beyond, and plans to expand into new markets across the world, ours is a diverse and increasingly international portfolio. And it’s one that’s growing all the time. Joining one of four key teams, you’ll play a vital role in ensuring the smooth-running and continued success of all our sites.

Whether you’re out in the field with our Acquisitions team growing a pipeline of suitable sites. Building and maintaining them to our high standards in our Construction team. Working with suppliers to provide the best possible products for our hotels as part of our Procurement team. Or keeping our sites fully stocked as a valued member of our Logistics team. Wherever you join us, your career will move just as fast as we do.

Marketing

As the UK’s leading hotel brand, we’re proud of our enviable reputation and our success. But it’s the future of our brand that excites us most. Join our talented Marketing team at our Support Centre in Dunstable, Bedfordshire, and you’ll help to keep our brand identity alive inside and outside our hotels, and a strong presence in the market too.

From designing and producing branded materials in house to supporting our Creative and Media agency partners externally, you’ll have a real impact on our Marketing strategy, all as part of a team that’s as full of ideas and creativity as it is of fun.

Strategy

With ambitions to reach 85,000 rooms by 2020 and plans to expand even further across the world, our goals for the future are as exciting as they are ambitious. Join us as part of our multi-talented Strategy team, and it will be you helping us to achieve them.

Here, you’ll use your strong analytical eye to identify any barriers to our business’s ability to hit our targets, and deliver the strategies that’ll ensure our continued success too. It’s a fast-paced and challenging area. But if you’ve got the drive and attitude we’re looking for, you wouldn’t have it any other way.

Human Resources

It’s not just our guests that we want to keep smiling. It’s our people too. They’ve made us what we are today; the UKs leading hotel brand. Join us as a dynamic member of our HR team, and it will be you ensuring we have the right people and development opportunities in place to help us achieve our ambitions tomorrow.

Whether based at our Support Centre or working with Operations out in the field, our HR teams cover all aspects of the HR life cycle, from Talent & Development and Learning & Skills to Resourcing, Employee Relations and Rewards. But wherever you join us, you’ll have a real impact on the continued development not just of our people, but our business too.

Digital

We may be known for being the UK’s leading hotel brand. But we’re increasingly building a reputation for our fresh ideas and use of technology too. Join our dedicated in house Digital team in Euston, and you’ll work alongside hugely talented Creatives, UX Designers, Copywriters, Analysts and Planners as you come up with ever more innovative ways to promote both Premier Inn and our new concept brand, Hub by Premier Inn.

From designing, developing and launching new platforms and real-world technologies to delivering award-worthy integrated campaigns, you’ll make a real impact as you give our brands the advantage across all digital channels.

Customer Contact Centre

We put our customers at the heart of all we do. And nowhere is this truer than in our dedicated Contact Centre. Join this team of likeminded, lively and energetic people, and you’ll use your passion and personality to deliver exceptional levels of customer service.

From managing guest bookings to answering queries, and everything in between, you’ll be vital in making our guests feel brilliant. In return, we’ll ensure you have all you need to build a fulfilling career – all in an environment that’s fun, fast-paced and exciting.

Customer Services
Finance
Food & Beverage Development
Human Resources
Information Systems
Marketing
Procurement
Sales
Property
Production
Commercial
Digital

We have all of the support functions you would expect from a leading company – plus a few others that you may not expect. Whether you’re working on the production of our Mocha Italia, finding the best locations for new Premier Inns or developing the menu for our Beefeater restaurants, there is a huge range of exciting career opportunities waiting for you.

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We’re shaking up the steak world and offering you a fresh + exciting approach to dining out.

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Our first brand and still one of the UK's best loved restaurants.

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Our aim is - 'To serve the nation's favourite pub food, at great value prices, in a family friendly environment.'

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Cookhouse & Pub, a great place to get together.

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Home of happiness. Our coffee is loved. Our stores are warm and inviting.

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hub by Premier Inn is a smart new concept in urban hotels.

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Is it our beds, our food, our great value or our people that people love so much?

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Table Table is the perfect place to get together with family and friends.

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We serve up delicious dishes full of seasonal flavour and a variety of drinks including local cask ales.

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We get to serve an amazing 25 million customers each month in the UK.

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