At award-winning Premier Inn, we’re proud to be the UK’s biggest hotel brand. There are three keys to our success: comfy accommodation of real quality, truly affordable prices, and dedicated teams of brilliant people. Join one of those teams and you’ll help us achieve our ambitions to grow - in a big way. We are proud to be part of the Whitbread family of brands. As the UK’s largest operator of hotels, restaurants and coffee shops, Whitbread makes everyday experiences special for millions of customers. And creates excellent career opportunities for people like you.
Exceptional experiences happen on the ground floor of our hotels - from reception to the restaurant and beyond. It’s your role to make sure every guest enjoys excellent service from every member of the front of house team. You’ll organise, inspire, coach and support every member of the team to do their best for every guest, every day. As well as championing great service in your shift briefs and debriefs, you’ll play an active role in delivering it yourself. You’ll take payments, keep personal data safe, and make sure any complaints are resolved swiftly and satisfactorily.
You'll bring to the role proven experience of shift leadership in a customer facing environment. Both a leader and a team player, you’re highly organised yet flexible, with excellent problem solving skills and a flair for coaching others. Good IT skills matter too, as you’ll need to use a range of systems. Like all of us, you really care about our customers. You’re committed to your colleagues too, and you’ll work hard for them. Crucially, you always strive to be the best in everything you do.
At every venue in the Whitbread family, everyone is welcome. That goes for our customers, and it goes for our people too. Whatever level you start at, we’ll help you reach your full potential. You’ll enjoy the chance to shine every day. And you’ll benefit from the best training and development programmes in the industry. So wherever you’re coming from, we will help you get to anywhere you want to go.
Ready to make a difference for customers, colleagues and your career?
We are committed to supporting your career development within Whitbread and welcome a conversation, or application, from any colleague who is interested in this role. If you do decide to formally apply for any role we would recommend that you have a conversation with your Line Manager, to inform them of your intention and help them to understand your career aspirations.
If there are circumstances that mean you are uncomfortable having this conversation please make us aware at the beginning of the process, we can then manage your application appropriately.
16 May 2019
30 May 2019